Lunch Program Frequently Asked Questions

When do I need to place my lunch order?
The deadline to add, edit, or cancel an order is 12 PM (noon) the day before delivery.
Will I receive a refund for a canceled meal?
Any meal canceled in our system creates a credit on your account. This credit never expires and it is automatically applied the next time you check out. We typically do not issue a refund on a credit balance unless you are closing your account. 
How can I see what's on the school lunch menu?
Once you have created your free account, you can view daily menus on the Lunch Calendar by selecting the day of the week and the profile you’d like to place an order for. You can also view any pending or paid orders by selecting the My Cart tab on the left sidebar. 
Who prepares and delivers the lunches to my child's school?
We work with a variety of local, high-quality restaurants that your children know and love! These vendors are pre-approved by My Hot Lunchbox, and they are expected to be prompt and deliver hot, fresh meals to your child’s school. 
How do I add or adjust my method of payment?
To add a new method of payment, click on your name on the left sidebar, select ‘Payment Info’, enter your new card information, and save. We accept Visa, Mastercard, Discover, and American Express. You can also add multiple cards to your account. 
Signing Up
GO TO - My Hot Lunchbox Sign Up
CREATE - Fill in all required fields to create your account and be sure to add a profile for each student you are ordering for.

If you have any additional questions
Call My Hot Lunchbox: 888-894-8295
Visit My Hot Lunchbox FAQ Website: Parents - My Hot Lunchbox


Questions?
For technical problems or questions regarding food, policies, missed or late orders,
credits, and cancellations, please email info@myhotlunchbox.com or call 888-894-8295